1. Information We Collect
Account Information: When you create an account, we collect your name, email address, and profile photo (if provided through Google Sign-In).
Usage Data: We collect information about your interactions with VirTour, including tours taken, searches performed, and features used.
Communication Data: Messages sent through our platform are stored to facilitate tour coordination and customer support.
Payment Information: Payment processing is handled by Stripe. We store transaction records but not sensitive payment details.
2. How We Use Your Information
We use your information to: provide and improve our services; facilitate tour bookings and guide connections; send important updates about your account or bookings; provide customer support; ensure platform safety and security; analyze usage patterns to improve user experience.
3. Information Sharing
We do not sell or share your personal information with third parties except in the following limited circumstances:
Service Providers: We share data with trusted service providers (Google Maps, Stripe, Firebase) who help us operate VirTour.
Guide Connections: When you book a tour, we share necessary contact information with your chosen guide.
Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
4. Data Security
We implement industry-standard security measures to protect your data. Your information is encrypted in transit and at rest. Access to personal data is restricted to authorized personnel only. However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request account deletion at any time. Some data may be retained for legal compliance or legitimate business purposes even after account deletion.
6. Your Rights
You have the right to: access and update your personal information; request deletion of your account and data; opt out of non-essential communications; request a copy of your data; report privacy concerns to our support team.
7. Cookies and Tracking
VirTour uses cookies and similar technologies to: maintain your login session; remember your preferences; analyze site usage; provide personalized experiences. You can manage cookie preferences through your browser settings.
8. Third-Party Services
VirTour integrates with third-party services (Google Maps, Firebase, Stripe) that have their own privacy policies. We encourage you to review their policies as well.
9. International Users
VirTour is operated globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.
10. Children's Privacy
VirTour is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
11. Changes to Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated through the platform or email. Continued use after changes constitutes acceptance of the updated policy.
12. Contact Us
For privacy-related questions or concerns, please contact us through VirTour's support channels. We will respond to privacy inquiries within 30 days.
Last updated: January 2025